Health & safety information
Answers to your health and safety questions
Browse our databases
Our products all comply with international health and safety standards.
In addition to the requirements covered by law, you will find other environmental information here to enable you to get the best from your Ricoh product and to understand our commitment to the environment.
Static Shock and Ricoh Products
Ricoh’s Quality Assurance Center has investigated reports that some users of Ricoh MFPs have experienced an electric shock during use. It has been found that the cause is “Electrical Static Shock” which is harmless to humans. We have shared a number of tips on how users can reduce the chance of receiving static shocks.
Learn more about how to reduce static shock here
Eco Labels
Our products meet many international and European Eco label requirements for environmental design and efficiency.
There are three types of environmental labels to indicate environmentally responsible products have been established or are currently under discussion by the ISO (International Organization for Standardization). The Ricoh group has been actively promoting the use of these labels to help our customers, who are concerned with environmental conservation.
Learn more about ECO Labels
Material Safety Data Sheets (MSDS)
Material Safety Datasheets provide detailed information on product supplies relating to the health & safety aspects of their use and disposal.
Use the MSDS Database to search for supplies related to your product.
REACH FAQs
Q1: Where can I find general information about REACH?
REACH is the EU regulatory framework for Registration, Evaluation, Authorization and Restriction of Chemicals. You can find more information on REACH on our global website.
Learn more about REACH
Q2: How does Ricoh obtain compliance information on Substances of Very High Concern (SVHC) content?
We are contacting our suppliers to compile the basic information required to be transmitted. For such purposes, we participate in industry groups which bring together many companies throughout the supply chain (in both Japan and elsewhere) and promote the establishment of cooperation throughout industry amongst all stakeholders. In addition, we are strengthening our own internal system for the complete management of chemical substances and information relating to them.
Q3: Can I search for SVHC information on my product?
If SVHC s exist within your product they can be found using the links:
Q4: If changes are made to the substances used by Ricoh in a product model how will the customer be notified?
The Ricoh Group will provide information on SVHCs through Ricoh Group's Management System for Chemical substances contained in Products. The information provided will be up-to-date as of the time that the request for information is made.
Q5: If an SVHC is in a product, do you plan to discontinue use of the substance or to use an alternative, (safer) substance with less environmental impact?
At this point, the REACH Regulation does not impose new limitations on the use of SVHCs, nor does it require companies to submit substitution plans. It is only after an SVHC has been placed on the list of substances subject to authorisation (Annex XIV of the REACH Regulation) that such obligations are imposed.
The Ricoh Group’s policy is to regularly review its use of environmentally sensitive substances in light of scientific developments to appropriately control the presence of these chemical substances in our products.
Q6: Can Ricoh provide me with data on the quantity of SVHCs in Ricoh product?
The REACH Regulation does not require the measurement of the quantity of SVHCs in an individual product, and accordingly the Ricoh Group does not provide this information.
WEEE Information for Recyclers
In compliance to the WEEE directive requirements, and to provide more detailed information and the answers to questions about dismantling Ricoh products, please visit the WEEE Recycle Information database.
You will need to login or create a new user account to access the WEEE Recycle Information Database
WEEE returns
Ricoh Ireland will remove the old Ricoh device when delivering a new device. Alternatively, if you want to return a Ricoh product for recycling contact our operations team who will arrange the return of any Ricoh product to the Ricoh distribution and returns green centre.
Contact: 01 8953900