Update: Statement regarding the Novel coronavirus (COVID-19)
On January 28, 2020, a Ricoh Group Crisis Management Team was established for Covid-19. Ricoh’s response to the ongoing situation will follow guidance from the World Health Organization (WHO) and the Ministry of Health, Labor and Welfare of Japan. Ricoh determines the alert level of a situation on a region-by-region basis. All Group companies are instructed to respond based on the action plan that has been established for the wellbeing of group employees and their families, the continuous procurement of products and services, and business continuity.
The Ricoh Group Emergency Management Team is actively monitoring the evolving situation and making decisions accordingly based on the policies outlined below.
Ricoh Company Policy
- Protecting the wellbeing of our employees and their families as a primary focus.
- Considering the potential for the impact on society by making responsible decisions to support the prevention and / or containment of the situation.
- Making every effort to continuously provide the services and products required by our customers.
- Making every effort to maintain business in the affected areas.
- Responding in the context of a "very serious pandemic" where daily operations cannot continue to be carried out. Execution of business continuity planning.
Ricoh engineers, service personnel and on-site Ricoh staff
Ricoh has invested heavily in creating a resilient and flexible infrastructure to support our ability to adapt to different working circumstances and we will make every effort to continue to deliver excellent service levels to our customers as the situation evolves. Our employees are following World Health Organisation and local government guidance to ensure they are prioritising the welfare of themselves and those they come into contact with whilst they carry out their work.
Supplies and spare parts
Ricoh maintains a good inventory of spare parts and supplies. We do not currently anticipate any disruption and Ricoh will continue to actively monitor and review this ongoing global situation.
Ricoh continues to receive daily shipments of spare parts. We have also put in place contingency plans to address any potential shortage should our supply chain for spare parts become impacted.
Supply of new products
Ricoh maintains a good pipeline of new products and we do not currently anticipate any disruption to the order of new products. We are working with customers on an individual basis to support the installation of new products as appropriate depending on local restrictions in place.
Supply of toner
We maintain a good supply of all toners and continue to receive regular shipments.
Advice for customer regarding cleaning devices
Ricoh devices are similar to other electronic devices in your office. Please turn your device off before cleaning. We recommend cleaning the outside covers and screens with a non-static lint free cloth. An antibacterial spray can be used with a non-static lint free cloth, but DO NOT spray directly on the device’s surfaces or components, as getting liquid inside the device can damage the internal components.
Ricoh Group Employees
The welfare of our employees is of paramount importance and we are taking every necessary precaution to reduce the spread of the virus. For all Ricoh employees, each of our regions are following the guidance of their appropriate local authorities to ensure we are acting responsibly and putting safety first.
As we continue to monitor the situation, if anything should change, we will provide an updated statement.