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Update: Printer Security Program issued to address potential vulnerabilities in some of Ricoh’s printer/PC fax drivers

First published January 22, 2020
Date of current status February 19, 2020
Ricoh Company, Limited.

Ricoh understands the importance of security and is committed to managing its products and services with the most advanced security technologies possible for their customers around the world.

On January 22, 2020, Ricoh released security program to address a vulnerability1 (CVE-2019-19363) which may have affected some versions of the printer/PC fax drivers used by certain Ricoh MFPs, Printers and Digital Duplicators. Today, Ricoh released updated security program, as further vulnerabilities have been identified. All users need to install the latest security program if you are using any of the affected print drivers. Please click here to view a list of affected print drivers.

Ricoh is committed to supporting customers across the globe, enabling them to operate Ricoh products equipped with the latest security settings.  To minimize potential security risks, Ricoh recommends that customers follow best practices for securely setting up printers or MFPs. Please visit here for details.

Please contact your local Ricoh representative or dealer if you have any queries.

1 Credit for discovery: Yaron Samuel & Or Chechik at Palo Alto Networks and Alexander Pudwill with the assistance of Pentagrid AG.

|About Ricoh|

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communication services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2019, Ricoh Group had worldwide sales of 2,013 billion yen (approx. 18.1 billion USD).

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For further information, please contact: Ricoh Ireland
Barry Chapman (Comit Communications for Ricoh Ireland)
Tel: + 353 86 6082031
E-mail: bchapman@comit.ie
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