homeback to menu

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
Discover all our business solutions
seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
Discover all our Digital Workspace solutions
Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
Discover our BPM solutions
Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
Discover all our Cloud & Infrastructure solutions

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
Discover all our Cybersecurity solutions
Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
Discover all Digital Experience solutions
Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
Discover all our office products & software

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
Get support
AV technology and management

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
Keep informed
News and events from Ricoh
The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
Learn more about Ricoh

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
Get in touch
customer and employee engagement

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
Discover the latest insights
Ricoh Insights - Overview

Customer Communication Management - Outsourcing

Ricoh’s Customer Communication Management service gradually migrates retail bank customers from paper-based to electronic communications through personalised marketing campaigns. The service facilitates better customer care, retention and acquisition, while reducing costs.

As a first step, our outsourcing service assumes responsibility for all your paper-based outputs. We provide technology solutions to enable targeted and personalised marketing campaigns that work to migrate your customers from inefficient paper-based communications to secure electronic channels.

The phased migration approach allows customers to receive information in their preferred format. This provides an enhanced customer experience, boosts your efficiency and delivers cost savings as more of your customer base moves to digital communication channels.

Key features & benefits

Customers who opt for digital communications will have access to their financial information 24/7 through the Level 3 secure Ricoh cloud. With improved security, business risks are mitigated. And by implementing a personalised digital communication strategy, your business experiences cost and efficiency savings while your customers receive a higher level of service.

Ricoh’s Customer Communication Management clients experience:

  • Enhanced customer satisfaction
  • Reduced customer acquisition, on-boarding and service costs
  • Robust, error free data management
  • Improved performance against environmental policies through waste reduction
  • More accessible information and a compliant audit trail
  • Greater internal efficiency as staff is freed up to perform more business-critical tasks

Use cases

Boosting customer satisfaction achieves significant cost savings

Documents are the lifeblood of the insurance industry. From promotional letters to application forms, policy documents, invoices and claim forms, each and every document has a legal implication. Ricoh’s customer, a Fortune Global 500 insurance company, was keen to outsource some of these document intensive business processes.

A detailed consultancy engagement established the need for a two-phased approach. In the first phase, Ricoh provided a ‘lift and shift’ solution, ending the insurer’s reliance on in-house services by moving production to Ricoh’s own document centre. In the second phase, Ricoh developed the document processes, improving their efficiency and adding additional services.

Ricoh processes more than 60 million documents every year for the insurance company, and the solution has transformed the insurer’s document processes, improving customer service levels and reducing costs. Automation improved the speed of production and the introduction of closed loop processes, which eliminated errors and provided a compliant page-level audit.

End-to-end service integration is delivering real business advantage. Business risks have been mitigated and customers are receiving a better service. Ricoh’s support has improved business agility. With Ricoh ably managing mission critical document processes, the insurer is able focus internal resource on strategic development.

Related case studies

  • Leading Insurance Company

    Leading Insurance Company

    Ricoh helps leading insurance brokerage company transform its document processing, reducing administration time by 70%.

  • Dalkia


    Ricoh's tailored i-Invoice service helps Dalkia eliminate time consuming manual processes, saving €200,000 a year

Related services