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CASE STUDY

Specsavers uses Ricoh IT Services to deliver first-class IT support to retail stores and achieve savings of 25% year-on-year

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Strengthening IT Support and Driving Cost Efficiency

Specsavers, the UK’s leading retail opticians, has once again extended its 12-year partnership with Ricoh IT Services (ITS) because of the professional, reliable and excellent IT managed support service provided to Specsavers retail stores. Not only will the next phase of the relationship see more service improvements, but both Specsavers and Ricoh have put in place a number of innovative measures to reduce contractual costs by 25 percent over the duration of the new five-year contract.

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Summary

  • Challenge: Customer Engagement
  • Industry: Other
  • Business size: Large business
  • Service Line: IT Services

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