A Ricoh break-fix support service for Carpetright stores has seen the business reduce IT costs by up to 50% while dramatically improving quality of service. It has helped increase user productivity and store up-time. It has also developed a trusted partnership between Carpetright and Ricoh that has led to more improvements in strategic IT services and introduced innovative, mobile technologies to drive smarter working.
- Challenge: Digital workflows and processes, Information Security, Flexible working
- Industry: Other
- Business size: Small & Medium Business
- Service Line: IT Infrastructure Services