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Overview

Leading Change at Work

Technology is changing the way we work. At Ricoh, we ensure that change is positive for your teams and your business. We guide you through every step of the journey to ensure a seamless transition to a fully digital workspace.
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seamless digital workspace experience
Digital Workspace

Access everywhere

Hybrid and on-the-go set-ups are shaping our future. We take a holistic approach to designing, integrating and supporting your digital workspaces to nurture employee engagement and help you reach new levels of performance.
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Business Process Management

Synched for success

Manual tasks no longer need to hold your staff back. We optimise your business processes to enable your staff to deliver more; providing the technology, expertise and support to streamline and simplify processes across your organisation.
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Cloud & Infrastructure

Cloud & clear

Capturing the full value of cloud requires the right roadmap and team to execute it. We provide cloud solutions and expertise that make your business operations more agile, cost-effective and secure while pursuing next-generation innovation.
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Cybersecurity

No more risky business

Internet-enabled devices create new vulnerabilities to cyberattacks. We help you go on the offensive against cybercrime with intelligent cybersecurity services and solutions aligned to your core business processes.
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Digital Experience

A new level of experience

An excellent customer experience starts with a superior employee experience. Our highly-skilled team of data scientists and developers design, build, implement and service the solutions you need to exceed expectations at every touchpoint.
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Office Products & Software

Best-in-class quality

Ricoh is well known for high-quality printers, digital duplicators and multifunction printers/scanners/copiers. With plenty of choices in speed, size and capabilities, you can select from the models and features that work best for your workgroup, office or classroom.
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Overview

A multi-faceted service and support platform

All the product and service support you need in one place. We provide support, advice and solutions to keep your business up and running.
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AV technology and management
Overview

Your one-stop resource

Find out everything about our business news, product innovations and people, along with the events we’re hosting and attending.
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The Company

Who we are and what we do

At Ricoh, we endeavour to always listen to our customers and provide you with innovative solutions, products and services that align with your business goals. We strive to add value to your services and products. We adapt to changing business climates.
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Overview

We love to hear from you

Whether you have a pricing question about our solutions or products, need help managing your account or already using our products and have a support question, our team is there to help.
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Overview

Helping you to stay one step ahead

Explore and read our lastest insights from what matter the most in business solutions.
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Ricoh Insights - Overview

Service Operations Centre

In today’s fast-paced and competitive market, it’s imperative that IT systems remain available and protected around the clock. Capacity and security issues need to be proactively identified and resolved before they impact on business growth and IT systems need to be agile and able to respond to shifting priorities. Ricoh’s Service Operations Centre provides Remote Infrastructure Management Services 24/7, 365 days a year. Our experts provide reliable management of your business-critical IT infrastructure, ensuring system availability, efficiency and security for your organisation.

Key features & benefits

Flexible services whatever your requirements
The service combines industry-leading toolsets, processes and skilled resource to ensure system availability, security and integrity. The Ricoh support team operates 24 hours a day, 365 days a year and the service manages all major vendors of server, storage, network and cloud-based infrastructure. Remote Infrastructure Management gives you access to a broad range of skillsets and deep technical expertise without having to hire additional internal resource, providing total cover whatever your needs today, or in the future.

Proactive monitoring, availability and technical support 
The Ricoh Service Operations Centre provides proactive monitoring, technical support and management, to ensure your IT system’s smooth and consistent performance. The team identify and resolve any technical or security issues before they impact on your business, as well as handling patching, system updates and configuration. We work quickly and efficiently to provide you with total coverage, at all times.

Single point of contact 
Faced with an ever-growing array of suppliers, software and systems, when IT teams want to resolve an issue or adapt in order to prevent one from happening in the future, it can be hard to know where to start. Consolidating your IT system monitoring and management down Ricoh will give your IT team a single point of contact they can reach out to, no matter what challenge they face.